Catina by AP

Last updated: 1st January 2026

Catina by AP ("we", "us", "our") is an Australia-based online jewellery business committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy is designed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, or interact with us. It applies to all customers, including those located in Australia, the United States, the United Kingdom, and Canada.

1. Collection of Personal Information

We may collect personal information necessary to operate our business and provide our services. This includes information such as your full name, billing and shipping addresses, email address, phone number, payment information, order history, and communications with us. Additionally, we may collect technical information such as your IP address, browser type, device information, and data collected via cookies or other tracking technologies. We collect this information to enable us to process orders, provide customer support, maintain our website, and enhance your shopping experience.

2. How We Collect Personal Information

Personal information is collected when you place an order, create an account, subscribe to our mailing list, contact us for support, or participate in promotions. We also collect certain information automatically when you browse our website, such as device and browser information, to help us improve our services and understand user behaviour.

3. Use of Personal Information

We use the personal information we collect to process and fulfil your orders, arrange shipping, communicate with you about your orders, and provide customer support. It is also used to improve our products, services, and website, to detect and prevent fraud, and to send you marketing communications if you have opted in. We handle your information responsibly and only use it for purposes that are directly related to our business operations or that you have consented to.

4. Disclosure of Personal Information

We may share your personal information with trusted third-party service providers who assist us in operating our business. This includes payment processors, shipping and logistics providers, dropshipping suppliers, IT and analytics service providers, professional advisers, and government or regulatory authorities where required by law. We do not sell or rent your personal information to third parties.

5. International Data Transfers

As part of our operations, your personal information may be transferred to and processed by service providers located outside Australia, including the United States, the United Kingdom, China, and other jurisdictions. By using our website and services, you acknowledge and consent to such transfers. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.

6. Cookies and Analytics

We use cookies and similar technologies to operate and improve our website, analyse website traffic and customer behaviour, and remember your preferences. Cookies help enhance your browsing experience, but you can choose to disable them through your browser settings. Please note that disabling cookies may affect the functionality of certain website features.

7. Direct Marketing

Where you have consented, we may send you marketing communications regarding our products and services. You can unsubscribe from these communications at any time using the links provided in our emails or by contacting us directly. We comply with the Spam Act 2003 (Cth) and respect your preferences.

8. Data Security

We implement reasonable security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we strive to maintain secure systems, no method of transmission or storage can be guaranteed completely secure.

9. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date, or incomplete. To exercise these rights, please contact us using the details provided below.

10. Complaints

If you believe your privacy rights have been breached, please contact us so we can address your concerns promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au or by phone at 1300 363 992.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations. Updated policies will be posted on this page with the revised date.

12. Governing Law

This Privacy Policy is governed by the laws of Australia.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Catina by AP
Email: hello@catinabyap.com